What to bring with you

• comfortable day clothes
• night-dress or pyjamas and dressing gown
• slippers/shoes/jandals
• toiletry items such as toothbrush, toothpaste, etc.
• no more than $20 should be kept with you.

You may wish to bring items such as a mobile phone, phone card, or coins for pay phones.  As storage space is limited please do not bring unnecessary clothing.  Please make arrangements with a family member or friend to wash your personal clothing, as there are limited facilities for this in the hospital. We recommend personal items be named.

Facilities for patients

Within the wards there are a number of facilities designed to enhance your privacy.  As well as a mix of single and shared rooms each ward has purpose-built interview rooms for discussion with staff.  

There are whanau-family rooms that may be used for whanau or family meetings or for you to spend time with your whanau or family. 

As well as ensuite bathrooms in each patient room there are specially designed shower rooms in the ward if further assistance is required.  

There are also procedure rooms where examinations and procedures may be undertaken in private, particularly for those who are in shared rooms.  Staff will assist you where required or if you want to access any of these rooms at any time, please ask the staff.

Radio

Every patient bed has a handset with individual controls to select radio stations.

Telephones

Coin and card operated telephones are available in the hospital main corridors on all floors.  Phone cards can be purchased at the shops on Level 5. 

The hospital is not able to receive incoming telephone calls for patients.  There is a telephone in the whanau - family room on each ward for outgoing calls (Auckland free calling area only).  Please check with the charge nurse or midwife if you plan to use a mobile phone. 

These phones may interfere with our electrical and monitoring equipment (e.g. heart monitors).  You may be asked not to use your mobile phone.

Cash and Valuables

Please do not bring valuable items or clothing into the hospital unless absolutely necessary.  The hospital only accepts responsibility for cash, jewellery, watches or other valuables if they are handed over to your nurse or midwife for safekeeping and a receipt is issued for them.

Meals and Nutrition Services

Each day you will receive a menu offering meal choices for the following day.  Please fill in the menu and Nutrition services staff will record your choices.  Dieticians can advise you on all aspects of your nutritional care.  If you are on a special diet or if you want to talk to a dietician please tell your midwife or nurse.

Meal times are:

Hot beverages will be served at breakfast, morning and afternoon tea and supper.

On all wards, hot drinks and chilled, filtered water are also available at the ward beverage bay.

Information for patients and families

In your bedside locker you will find a folder with information about the hospital and health issues.  If you want copies of any information please ask the staff caring for you.  Please leave the folder for the next patient.

Hospital policy is to provide only information about a patient's ward and general condition through Patient Enquiries, phone (09) 375 4300.  If you do not wish to have this information released please tell your nurse or midwife.  You may wish to nominate a family member or friend to pass on information to others on your behalf.

Identification

All staff who meet you will introduce themselves and be wearing identification stating their name and role.  An identification bracelet is attached to your wrist on admission.  This assists the staff to check that you receive the test or treatment meant for you.  Please wear it at all times.

Kaiatawhai Service

The Kaiatawhai service is a service that is designed to ensure that patient and whanau cultural and spiritual needs are met at the service level.   To access our various teams contact: Auckland City Hospital kaiatawhai on ext. 6766 or pager 934957.

Pastoral Care Chaplaincy

The Chaplaincy service is available to all patients and their whanau-families.  The ward/unit staff can contact the Chaplains for you at any time day or night.  Regular services are held at the Sir John Logan Campbell quiet Room (level 6).  The Quiet Room is always open for your private use.