Facilities for Visitors

There are public toilets for visitors (including toilets for the disabled), and parenting rooms with baby change areas, and an area suitable for breastfeeding on every floor. 

Auckland City Hospital has a range of shops on Level 5 and more information about these can be found below.


Accommodation for whanau-family

Te Whare Awhina is the whanau-family accommodation service located on the Grafton site. Preference for this accommodation is given to whanau-family members who have travelled to Auckland from other regions. 

The accommodation charge is a set fee of $5.00 per person per night. In some instances this charge varies, just check with your Kaiatawhai prior to them making a referral (phone 6296 or pager 934829).


Information for patients and families

In your bedside locker you will find a folder with information about the hospital and health issues.  If you want copies of any information please ask the staff caring for you.  Please leave the folder for the next patient.

Hospital policy is to provide only information about a patient's ward and general condition through Patient Enquiries, phone (09) 375 4300.  If you do not wish to have this information released please tell your nurse or midwife.  You may wish to nominate a family member or friend to pass on information to others on your behalf.
 

Site Ambassadors

Volunteer Site Ambassadors provide friendly assistance, to help people to find their way around the hospital, clinics, wards and other facilities are required. 

All Site Ambassadors are trained and easily recognised in their blue uniform.  The Site Ambassadors are based around main entrances and corridors.  They are available to assist throughout the day.

Family-whanau and visitors are important when people are unwell or getting better, and so is rest. 

For most wards visiting hours are from 11am to 8pm, with patients rest hours between 1pm to 3pm.

We recommend two visitors at a time at the bedside. 

To visit outside of these times or for longer or for greater numbers of visitors please talk to the Charge Nurse or Midwife or the ward or unit. 

Whanau-family rooms are available on each ward.  We ask that visitors are considerate of other patients and keep noise levels low when visiting, and supervise children at all times. 

Unwell visitors or children should refrain from visiting.  If visiting after 8pm, visitors must report to Security at the reception desk on level 5.

Facilities for Visitors

Auckland City Hospital provides patients and visitors with a number of convenient shopping facilities. On Level 5 (called "Galleria on 5") you will find a pharmacy, a florist, a bookstore/post office, a cafe and coffee bar. 

These shops are open 7 days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. 

There is also a small shopping centre across from the hospital in Park Road.

There are public toilets for visitors (including toilets for the disabled), and parenting rooms with baby change areas, and an area suitable for breastfeeding on every floor.

Shop Hours

Refreshments for Visitors

As well as the cafe and coffee bar, snack and cold drink vending machines are located in the main hospital corridors (the "Hospital Street") on most floors. 

Mail and Newspapers

Mail for patients is delivered to the ward on weekdays.
Newspapers and stamps can be purchased at Level 5. 
There is also a Post Box for sending mail on Level 5 outside the book store. 

Banking

An ATM (money machine) is in the Level 5 foyer and also on Level 3 of Starship Hospital. 
The machines accept most major cards. 

Most of the level 5 shops and parking attendants also accept EFTPOS. 

Telephones

Coin and card operated telephones are available in the hospital main corridors on all floors. Phone cards can be purchased at the shops on Level 5.