At Auckland City Hospital we aim to give you our best service at all times.  More detailed information will be available for you in your ward or unit, but please note the following general information.  Staff are always willing to help you with any queries or requests you may have, so please ask - Auckland City Hospital Staff.

Entrance

The main entrance to the hospital is clearly marked and just off Park Road.  From the main entrance foyer take the escalator or a lift to Level 5 where the main reception desk is.  If you do not know the ward or unit you are to go to, staff here will assist you.

Assistance

There is a limited "drop off" area outside the main entrance.  There will be wheelchair assistance at the main entrance or ask at the 24-hour centre reception desk on Level 5.  Blue-coated Site Ambassadors will be available at the main entrances to the hospital if you need help to find your way.

Smoking and Alcohol

Auckland District Health Board buildings and grounds are smokefree.  If you need to smoke please discuss this with the doctor, nurse or midwife looking after you.  For advice and assistance with smoking cessation speak with your doctor, nurse or midwife or telephone quitline on 0800 778 778 or Aukati Kai Paipa on (09) 578 0941. Alcoholic beverages or illegal substances must not be brought into the hospital building or grounds.

Medicines, x-rays and scans

Please bring with you all medicines and ointments you are using and any relevant private x-rays and scans.  You will need to check with the doctor before going home whether any medicines you were taking are to be continued.

Interpreters

Interpreting services can be organised for people who are deaf or do not speak English as their first language.  Arrangements can be made through the nurse or midwife in charge of the ward / unit.

Security

Auckland City Hospital has an active 24-hour security service. If you have a concern about security issues, notify the ward staff or security officers immediately. After hours, visitors must check in with the security staff at Level 5 before being able to proceed to the wards.

Teaching and Research

Research studies are carried out in the hospital to help improve knowledge and care for patients. Auckland City Hospital is also a teaching hospital for doctors, nurses, midwives and other health professionals in training. 

You may be asked to consider participation in a research project, and/or have a student or health professional in training involved with your care.  You have the right to say no to being involved with teaching or research.  Your care will not be affected if you choose not to participate.

Auckland City Hospital Contact Information